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FAQ
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| 1.0 |
About online auctions
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| 1.1 |
How they work
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This is a generalised overview of online auction sites available on the internet. Please read the further Help FAQ's, Terms and Conditions and Privacy Policy on this site to familiarise yourself with the features applicable to SellBidandBuy.
Whether you're looking for a collectible or thinking about selling that treasure you discovered in the attic, an Internet auction may be just the thing for you.
Since their first appearance in 1995, Internet auctions have become one of the hottest phenomena of the web. They offer buyers a "virtual flea market" with an endless range of merchandise from around the world — and they give sellers a "storefront" from which to market everything from sports memorabilia to computer systems to millions of local and international buyers.
An online auction site is so called because it mimics some of the characteristics of the traditional auction house. In the "real" world, when an item is presented, the assembled buyers declare how much they are willing to pay (bid) for that item. They can revise their bid upwards, and the bidding process continues until nobody is prepared to make an offer higher than the current highest bid. The buyer offering this highest bid then "wins" the auction and gets the item.
An online auction site follows similar principles.
A Seller will visit SellBidandBuy and register. Registration is free on SellBidandBuy, however some auction sites may charge a fee. They then add an item to SellBidandBuy's listings of items for sale, and invite SellBidandBuy members to make a bid on this item. When adding this item to the listings, the selling member also specifies:
- a starting and ending date for the "auction", usually a period of several days (buyers can make bids during this time);
- a minimum price (starting bid);
- (optional) a reserve price; the winning bid must exceed this price, which may or may not be displayed in advance to buyers;
- a detailed description of the item in question, and optionally pictures of the item; sales conditions (such as delivery times, whether the buyer pays for shipping, perhaps other limitations on whom may bid or where they will deliver to, etc.).
There may be various charges to the seller to list and/or sell items on the site. Buyers on SellBidandBuy must be registered, which is free. They search or browse the auction listings to find items they want to buy. They can then place a bid on the item for sale. They are able to see what others have bid before them, so they can place a higher bid if they wish to buy the item in question.
Once the auction is over, the highest bidder wins (assuming the reserve price has been reached) and it's then up to the Seller and Buyer to contact each other, with information provided by the auction site, and make arrangements for payment and delivery. Generally the buyer pays no additional costs, other than the winning price of the auction and freight to the Seller.
Usually upon the completion of the transaction the Seller and Buyer post a comment (feedback) on the quality of the transaction with each other. Over a period of time, this feedback will give a guide to other Buyers and Sellers of the integrity of that member.
The main difference to the real world auction house is that:
- everything is automated;
- all items listed are auctioned concurrently and there is no restriction on when bids can be submitted as long as they are submitted at some point within the time period specified by the seller;
- SellBidandBuy itself doesn't manage or interfere with the transaction, it just provides the facilities to bring buyers and sellers together;
- SellBidandBuy offers a range of added services and options, most notably a feedback system where buyers and sellers can rate each other after a sale has taken place (and these ratings can be seen by other SellBidandBuy visitors) together with an automated system of emails when the seller lists an auction, when a bidder is outbid and when the auction ends.
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| 1.2 |
New to online shopping. Is it safe and secure?
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Is it safe and Secure? The biggest question people ask about online shopping is: is it safe? Our answer is: it's just as safe as real life shopping. Don't believe us? Let us explain.
Every time someone steps outside of their home, they risk being attacked, injured (by a person or moving vehicle) and even being tricked by a clever sales person - being over charged or offered a fake item. Is the item in the can safe to eat? Are those vitamins the quality Vitamins in the pack? Is that painting really 200 years old? As we can see, risk is everywhere! but if we can reduce the risk we should be able to have a pleasant shopping experience wherever we may be.
If you're not shopping for fast food, online shopping is the place to find great bargains. With Online Auctions/Sales you won't get injured or hit by a moving vehicle, you won't have to search for a parking spot, nor deal with unhelpful staff, all the necessary information is clearly represented right in front of your eyes, and if it isn't simply ask for more from the seller. Today people are turning to the internet to find out more information about products because it is simply much more convenient to search for an item from the comfort of your home sweet home than to go out shopping. To make online shopping as safe as possible we recommend you follow the guidelines outlined below:
Buy Small at first If you are new to online shopping, buy an inexpensive item first before buying a more expensive one. That way you learn about the process of trading on SellBidandBuy by the best teacher of all... experience!
Buy from those who live close to you Buying from someone who lives closer to you - someone in your own Country and State - is safer than buying from someone on the other side of the Globe. Always buy an item, if it is available locally, in your own Country or State of residence before purchasing it from overseas. Don't trust sellers who sell expensive items World Wide and don't offer Paypal, Paymate or the like as payment methods.
Always Buy using Secure and Established Payment Services: Use Paypal, Paymate or similar as they offer various forms of protection (please click on the links to find out more) where you can make a claim to retrieve your money in case you don't receive your item.
Check the sellers' previous feedback. Please note: SellBidandBuy's system can easily verify previous eBay feedback scores if the seller concerned wishes to do so.
If still in doubt contact the seller via email or phone if necessary just like you would call a real store to ask for extra information.
Ask to see an original image of the item: If the seller has placed an image up of the item that is not their own, ask to see an actual image of the item on sale in place of a professional brand item photograph. If the user shows an image of the box and item they themselves took it will be more trustworthy.
Work with trusted Sellers and Friends: Trust takes a little time even in the real world of commerce, we always only go back to sellers we trust and that have provided a good, honest and friendly service. It is the same with SellBidandBuy, once you are happy with a seller you will be much more confident in purchasing more of their items in the future. Once you establish trust with a seller you can also pay via other methods without much concern, though we recommend always using Paypal, Paymate or Escrow payment methods for added safety.
What does SellBidandBuy do to protect users?
A Valid Email Address Every member that signs up must have a valid email address. After a user signs up, a link is sent to their email address which they must click to activate their Membership.
I.P. Address Verification SellBidandBuy does extensive I.P. Address fraud checks on sign up. All users can be tracked back to their origin of sign up via their I.P. address.
Submitted details Verification If the user details are suspicious we remove their right to buy or sell on SellBidandBuy immediately and ask the newly signed up Member to correct their details. If they re-submit their details and we are the least suspicious the re-submitted details are once again incorrect we give a final warning asking if we may call via phone to verify their membership or make a small credit card verification payment. If the Member does not reply they will be unable to buy or sell.
ISP Email Verification Members can gain verification points from having an internet service provider email (an email other than a free email service provider such as hotmail.com, yahoo.com.)
Paypal, Paymate or similar trusted Payment Methods If a SellBidandBuy Member offers Paypal, Paymate or the like as a payment method, the user can be considered verified to the point that they can be tracked and money can be claimed back if there is an issue after purchase. Any seller that accepts Paypal, Paymate or similar should be considered as verified because to register with these two services you need to verify your Membership using a valid easily traceable bank account. If a seller only provides buyers with Western Union or any other such non-refundable payment method, be wary about buying from these sellers as there is absolutely no buyer protection with such payments.
SellBidandBuy Reputation System SellBidandBuy has a reputation system where users can leave feedback from past buys or sales. The reputation system is a great way to gain trust from the experience of other Members.
SellBidandBuy Member Activity SellBidandBuy monitors user activity, if any suspicious activity is noticed SellBidandBuy restricts or cancels accounts where it is deemed fit.
SellBidandBuy Community Watch SellBidandBuy has a link on every item listing where the item can be reported by any user immediately if it seems at all suspicious. SellBidandBuy is a community watch system where Members can warn others by reporting items that are offensive or inappropriate. Members may also warn other Members quickly and easily if they feel the need to do so by mentioning the problem in the appropriate discussion group in the Communiyt Forum.
SellBidandBuy warns Members of Phishing and Spoofing Some people try and steal passwords by Phishing or Spoofing users in an attempt to grab their password via email and other methods. SellBidandBuy protects Members by telling them never to give their Passwords to anyone via email or by a web site posing to be SellBidandBuy. Always check the address bar of your browser for the url http://www.SellBidandBuy.com. If you are directed to another page via an email acting as SellBidandBuy and the url is not http://www.SellBidandBuy.com or https://www.SellBidandBuy.com then you are on a spoof web site which will try and steal your login and password. Immediately report it to us via the contact form so that we may warn all Members.
SellBidandBuys Security Statistics to Date So far SellBidandBuy has not had one case of a fraudulent sale, this is due to our system being designed from the ground up to quickly detect fraudulent users. We hope to keep this excellent record of zero fraud sales for a very long time.
If you wish to join the honest SellBidandBuy trading community, you can Sign up for free today and start buying or selling right away! Simply Click Here to Sign up and receive a $5.00 AUD signing up bonus. |
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| 2.0 |
Registration and your account
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| 2.1 |
Registration and account activation
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In order to buy or sell items on SellBidandBuy you must become a registered member. Registration whether as a buyer or a seller is free; and in fact you receive an AUD $5.00credit to your account on registration which can be used to pay any future selling fees you may incur.
To register go to the registration page, where you are required to provide your details and setup a user account. Your contact details are supplied to your buyers and sellers after an auction ends, so make sure they are correct.
Your "Username" must be unique and will be your identification on SellBidandBuy. You will need your "Username" to sign in and access member areas, and to list and bid on auctions.
Once you have completed the registration, an email will be forwarded to the email address supplied to activate your user account. You can access your email and activate your account from within SellBidandBuy by clicking on the popup screen that will appear when you complete your registration.
If you have not received an activation email, please check your junk mail settings to make sure emails from SellBidandBuy are not blocked
Another word about passwords and usernames: They are CASE-SENSITIVE. When using our system, you must enter your password and username exactly as it exists, capital (or lowercase) letters and all.
Please note: multiple registrations by the same user are not allowed. You may only have one account at a time. |
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| 2.3 |
I am under 18 and cannot register
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In accordance with standard law under 18's cannot participate in auctions as they are legally binding contracts. |
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| 2.3 |
Can I register from any country
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Registration is available to most countries. However some users might not want to send to or buy something from another country. All listings on SellBidandBuy are by individuals, and they have the right to accept or reject a foreign bid. Whether they will or not is generally shown within the auction listing. Don't be discouraged, many users will just charge extra for shipping. You can also e-mail the seller before you bid, to see if user is willing to ship to your location and if they accept an international payment. |
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| 2.4 |
How do you secure the privacy of my information
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We value our own privacy and yours, and do not abuse your information. Specifically: - We will disclose your contact information to other SellBidandBuy users that you have had dealings with or who have reason to contact you
- We will disclose your contact information to other users who have a reason to contact you
- We will use your contact information to send you bills, notifications you request, newsletters, and occasional announcements. For full details of our Privacy Policy click here
- We will not sell or give your name to other organizations for them to contact you
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| 3.0 |
Members area
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| 3.1 |
What is it?
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Once you have successfully logged in using the login forms from the main page or from the login page (click on the “login” button from the page header), you will be redirected to the members area page. This page has a number of selections on the left hand panel: - Customize:
- My Summary:
- My Messages:
- All Buying:
On this page, you will be able to see the items your currently bidding on, as well as the status of the bids, items you have won, and watched items. By clicking on the “Auction Watch” link, you will be able to add keywords for auctions your interested in. An email will be sent to your email address every time an auction that contains the keyword in its name or description is submitted.
On this page you can also lodge an "Abuse Report" if you feel that a listing contravenes the SellBidandBuy listing guidelines or is suspicious or illegal.
By clicking on the “View Details” link from the Won Items area, you will be able to see the details of the seller, and make contact with them in order to finalise the sale. - All Selling:
There are three areas available on this page.
The “My Opened Auctions” area, where you will see details of auctions you currently have open; if no bids were submitted yet on an open auction, you are able to edit the auction.
The “My Closed Auctions” area, where you will see the auctions submitted by yourself, and that were closed. You can choose to edit, delete or re-list a closed auction.
On the “Sold Items” area, you will see the items you have sold, and by clicking on the “View Details” link, you will be redirected to a page where you will see the details of the buyer. If an end of auction fee is set from the admin area, then the seller will have to pay for the end of auction fee in order for you to see the buyer details.
If, after the seller has contacted the bidder, and no sale has been made, you can claim back the end of auction fee. By clicking on the “Claim back end of auction fee”, a claim back request will be sent to the site's administrator, and will be evaluated for fee refunding About me: From this page, you can create a simple "About Me" page. If you have a store, this page will be disabled. ATTENTION: Enabling this page will automatically disable your store! Store: By enabling the STORE page, you will have the option to list a number of auctions on the newly created store section. - Want it Now:
Want It Now is a new format enabling buyers to let sellers know what they are looking for and allowing sellers to respond to buyers with their listings.
Simply list the items you want and sellers will respond by either directing you to their existing listings, or to listings they specifically create for your wanted item. Want it now brings the items to you. - Classifieds:
- All Favorites:
- My Account:
From this page, you will be able to see the feedbacks you have received, and leave feedbacks for other users. See our FAQ on Feedback. - Dispute Console:
- Community:
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| 3.2 |
Setting up your email preferences
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To Set up your e-mail Notification Preferences, you will need to Log in to your "Members Area". Click on your "Details" icon to bring up your personal details. Click on "Mail Preferences" listed in the yellowbar to show the available Mail options. When loaded; just check the "Radio Button" to suit your preferred options.
Below is a list of the Ten System Notification Emails available, select Yes/No as applicable; - Auction Sold Notification - Applies for all Normal & Buy it Now Sales
- Buyer Details Email - Choose to receive the Buyer Details email when an item is Sold
- Auction Won Notification - Applies for all Normal & Buy it Now Purchases
- Seller Details Email - Choose to receive the Seller Details email when an item is Won
- Item Watch Notification - Receive Item Watch notifications on auctions you are watching
- Auction Closed but not Sold - Notifies the Member when an auction has closed but without a winner
- Wanted Offer Placed Notification - Notifies the Wanted Item owner when a new offer is placed on their Wanted Ad
- Outbid Notice - Notifies the bidder should they no longer hold the winning bid on a particular item
- Keyword Match Notification - Receive mail notifications when auctions that match your keywords are posted
- Item Setup Notification - Choose whether you wish to receive an email notification each time you set up a new auction.
Remember to Click on the "Update Information" Button before you leave. |
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| 4.0 |
Bidding and buying
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| 4.1 |
General advice for buyers
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Bidding on and buying items online can be a rewarding experience. As an online consumer you will wish to conduct yourself as you would in making a purchase anywhere. Here is some information which will help you through the process.
KNOW THE ITEMS YOU ARE LOOKING FOR: Items listed on this site are most often posted by individuals, and sometimes small companies. While we try and regulate our site and remove objectionable material or listings, we cannot be responsible for regulating or verifying every item for sale. You need to be aware of the potential for misleading statements or fraud in a listed item, or the possibility of purchasing an illegal product.
You can minimize your risk by e-mailing or messaging the seller with specific questions related to the item and checking out the seller's reputation compiled by other individuals who have purchased from this person/company.
USER AGREEMENT: Please read our Terms and Conditions which outlines the site policies and terms of use. |
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| 4.2 |
How do I bid for an item?
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You must first register, and be logged in, to bid on any auction. Registration is free and in fact you receive an AUD $5.00 credit when registering which can be used to pay any listing fees of items you may wish to sell. There are no fees whatsoever to bid and buy on SellBidandBuy.
Each item listing will have a Bidding option in the listing. You will need to enter a dollar amount. When you submit a bid, you will be shown a second confirmation screen to double check. Once you confirm your bid, it will be submitted immediately.
Once you confirm and submit a bid, one of two things may happen:
1. You become the new High Bidder immediately. 2. The previous bidder's Proxy outbids you immediately.
The system will immediately tell you what happened. If you are the new High Bidder, you will receive immediate confirmation on the screen. If you are outbid later, or the Proxy raises your bid for you, you will receive emails if you set up your preferences for the system to do so. If you wish to place a new higher bid the bid will not bid against yourself, meaning if you are the current high bidder and you return to increase your maximum bid, it will not increase the auctions current high bid, it will only increase your proxy bid.
At the close of auction, you will receive an email with the results. Your email preferences can be set up in your Members area. Go to Details and then Email preferences, or (if you are logged in) click here. |
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| 4.3 |
What is proxy bidding?
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An automated bidding system where a bidder may enter a maximum price and the auction system will increase their bid as necessary until the bidder's maximum is reached.
For example, Bidder A is the first bidder on an item whose starting bid is $1. They place a maximum bid of $10 and the system places their initial bid at $1 and holds the balance in confidence until needed. Bidder B places a maximum bid of $8. The system automatically bids for Bidder A and Bidder B until Bidder B's maximum bid ($8) is surpassed. Since Bidder A's maximum bid is higher than Bidder B's, Bidder A remains the high bidder.
Our system automatically figures bid increments. Proxy bidding does not apply to Dutch auctions. |
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| 4.4 |
What is a Dutch auction?
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A Dutch auction is an auction of 2 or more identical items. The bidder will enter a maximum bid he is willing to pay for an item, and the number of items he wants to purchase. The highest bidder(s) will receive the number of items they have bid on and the remaining bidders will receive the number of items still available. Buyers are able to bid more than once for the same item.
All winning bidders pay the same price, which is the lowest successful bid. For example, if a seller has 3 of a particular item available, and the bidding goes like this:
Bidder A, 30 - winning 1 Bidder B, 30 - winning 1 Bidder C, 28 - winning 1 Bidder D, 24 - losing Bidder E, 22 - losing
At this point, Bidders A, B, and C would get the item for 28, the lowest successful bid.
If Bidder F makes a bid of 32, the result would be:
Bidder F, 32 - winning 1 Bidder A, 30 - winning 1 Bidder B, 30 - winning 1 Bidder C, 28 - losing Bidder D, 24 - losing Bidder E, 22 - losing
and the winning bidders would all pay 30 (the lowest successful bid).
Proxy bidding is not used on Dutch auctions. |
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| 4.5 |
Bid increments
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The bid increment is the amount by which a bid will be raised each time the current bid is outdone. It is predetermined based on the current high bid.
Here is how increments are determined:

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| 4.6 |
Watching items and keeping track of items you are bidding on
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Item Watching The Item Watch feature lets you keep a close eye on any auction without having to place a bid on it. This feature means you can be kept up to date on how an auction is doing and prepares you to place a winning bid at the last minute. You can watch any item by clicking on the Watch this Item link on the item auction page.
Auction Watch The Auction Watch feature notifies you of newly listed auction that contain the Keyword you have chosen. For example, if you are loking for a Playstation you could enter in this keyword from within your Members Area. Each time a new auction is listed containing the term Playstation you will be notified via this web-ste. You can enter as many keywords as you like.
Items you have bid on Items that you have bid on will show in your Members Area under the section All Bidding. |
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| 4.7 |
How do I know if I am outbid on an item?
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| 4.8 |
Want it Now
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Want It Now is a new format enabling buyers to let sellers know what they are looking for and allowing sellers to respond to buyers with their listings. Simply list the items you want and sellers will respond by either directing you to their existing listings, or to listings they specifically create for your wanted item. Want it now brings the items to you. |
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| 5.0 |
Listing and selling
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| 5.1 |
How do I list an item?
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You may list a new auction on the site by selecting Sell on the Main toolbar. To access this page you must be logged in. If you are already logged in Click Here.
Then simply begin filling in all the fields in the form that will be displayed:
MAIN CATEGORY Category: The category under which you wish to list your auction. Depending on the category, the form may present you with sub-categories under this. SECOND CATEGORY Select the appropriate sub-category and then click Next Step. The form will then ask you if you wish to list the item under a second category. There is a fee for the second category listing. Select appropriately and then click Next Step. ITEM DETAILS Title: The name or title of your Auction. Example: New Men's Nike Shirt.. etc. Subtitle: Enter a descriptive subtitle here if required (there is a fee for this). Item Description: Enter a detailed description of your item. The more information the better, and try and be as accurate and truthful as possible. LISTING DESIGNER Select a Theme: This feature will enhance your listing and may increase the bidding on the item. Select appropriately. AUCTION SETTINGS Auction Format: Select Standard, Dutch, Reverse or Nash. (Trial Sellers: only Standard available) Items Currency: Select the currency that you wish the auction to be in. Items Quantity: The number of items you are selling. If you have multiple items ensure that you either select a Dutch auction type, or specify in the auction body how many the bidder is bidding on. (Trial Sellers: Quantity limited to one) Auction Starting Price: List the starting price of your auction. Reserve Price: A reserve price is the lowest price the seller will accept. If the bidding falls below the reserve price it will not win the auction. Buy it Now Price: Use this option if you prefer to sell the item straight away for the price displayed rather than participate in bidding. If any bid crosses the Buy Now Price, the auction will be closed automatically and the bidder will be selected as winner. (Trial Sellers: Not available) Bid Increment: This is the amount the bid will increase on subsequent bids. Choose whether you wish to use the SellBidandBuy increments, or wish to set your own increment. (Trial Sellers: SellBidandBuy increments only) Feature Item: Choose whether you require additional features on listing your item. There are Fees relating to these. (Trial Sellers: "Item featured on Home page" and " Feature on Category page" Not available} Start Time: The auction may start immediately you finish your listing or at a future time set by you. (Trial Sellers: Future time Not available) End Time: Select the auction period from 1 day to 1 month. Private Item: Some sellers prefer to keep the ID of the bidder secret. There is no sinister reason for doing so, it just protects the bidder's identity and stops other rival sellers contacting them to offer similar products or services. (Trial Sellers: Not available) Accept swap offers: Whether you will accept a swap offer in respect of this auction. See here for details. (Trial Sellers: Not available) Accept ID Verified Users Only: Choosing this option means that only Verified Users will be able to bid on the auction. ADDITIONAL INFORMATION Condition: Choose the description that best applies. My Note: COUNTER STYLE AUTO-RELIST Auto-Relist: In case the auction does not get sold, our system will relist it for you automatically. There is a limit of 5 auto-relists for each auction. All auto-relists are free. Insurance: Choose from the available options. Page Counters: Choose the page counter of your choice. This item is free to use. Upload Picture(s): If you wish to show a picture on your auction page, simply click the link to the graphic you require. You may upload one picture for free; there is a fee for a maximum of 4 additional pictures. (Trial Sellers: One picture only) Country: Choose the Country where the item is located. Zip Code: Enter the appropriate Zip/Post Code. ADD PICTURES ITEM LOCATION SHIPPING & PAYMENT Shipping conditions: Choose appropriately. Under this item you also indicate whether you will ship internationally. Payment Methods: You may select any of the following payment methods available to the Buyer: Cash, Direct Deposit, Online Payment, Personal Cheque, Bank Cheque, Money Order, Bankcard, MasterCard, Visa, American Express, Diners, PayPal, or Other. PayPal Direct Payment Settings: If you accept PayPal Direct payment indicate here, and enter the appropriate details. Shipping & Handling fee: Enter the amount for Shipping and Handling, if known. Shipping Insurance: Enter the amount for Insurance, if applicable and known. Discount: Amount you wish to discount shipping for this item (if combined with item of equal or greater shipping cost). Leave it blank for no discount. Will the shipping be combined: Choose Yes or No. Type of Service: Choose available shipping methods. Shipping and Payment Instructions: Enter any additional details relating to shipping or payment here. TERMS OF SERVICE Clicking the Next Step button indicates that you accept the Terms and Conditions applicable to SellBidandBuy, and will take you to a preview of your auction listing. Should the listing be satisfactory, click the submit button, or click the Previous Step button(s) to go back and amend your listing. |
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| 5.2 |
Can I use HTML when listing an item?
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Yes you can, however we recommend you use basic tags as complex HTML descriptions may not display correctly. |
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| 5.3 |
Prohibited items
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The following items may not be listed for sale on SellbidandBuy. SellBidandBuy reserves the right to remove other items that are not on this list if they are considered inappropriate, illegal or are in breach of our Terms and Conditions. Listing fee is non-refundable. You are responsible in making sure that you are legally allowed to buy or sell an item. Find out before listing! Adult related items: You must not list items that are considered to be indecent by the authorities. Alcohol: You must have a license to list wine and other alcohol and display your license number in the listing. Make sure you know the laws of trading alcohol in all states you may trade in. Animal products, organs or any body parts: You must not list any animal products, organs or body parts including human parts & remains or live animals & pets. Artefacts and Heritage Items: You must not list any artefacts or heritage items. Copyrighted items: You must not list items or include content which breaches any copyright or other intellectual property rights. Drugs: You must not list any kind of drugs either herbal or chemical. Fireworks: You must not list fireworks. OEM software: You must not list Original Equipment Manufacturer software (OEM) unless listed with the specified accompanying hardware. Police related items: You must not list any police related items regardless of origin (other countries). Software that access's SellBidandBuy: You must not list software which directly or indirectly access's SellBidandBuy's web site area and database without approval by us. Tobacco: You must not list tobacco which includes cigarettes, cigars, and smokeless tobacco. Tobacco related items may be allowed for sale. Weapons and Firearms: You must not list weapons or firearms. |
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| 5.4 |
Swap offers
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Sellers can offer to accept other items or services in a swap for their auction item, rather than waiting for the auction to finish by bidding.
Buyers can offer swaps to Sellers by clicking the "offer swap deal" hyperlink. They will then be taken to a page where they can fill in the details of what they have to offer the Seller in return for the item.
Who pays? Only items that successfully end in swaps are assessed the swap fee. Check all fees here or on the home page under Site Fees. This swap fee is in lieu of the end of auction fee and is paid by the original seller. |
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| 5.5 |
Listing fees
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There are NO listing fees for a standard auction on SellBidandBuy. A standard auction gives you the listing with limited enhancements together with the ability to show one free picture.
If you use any or all of the enhanced options or additional images in your auctions you will be charged those fees whether your product sells or not! If your product does sell then you will also be charged a final value fee (sometimes called an end of auction fee). All fees are listed on the home page under the heading SITE FEES.
more to come ............... |
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| 5.6 |
Why charge fees?
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Well that's a very good question! We don't charge registration fees, listing fees, or seller shop fees. We do charge fees for enhanced auction options and final value fees. If we didn't we would have to find another source of revenue. We would probably have to rely on advertising, and we don't want to be controlled by our advertisers. We want to be able to respond to the need and wishes of our registered members. We want this auction site to be an online community and if this online community is to grow it's the views of you, our members, which must be of prime importance. That is why we charge fees! Nonetheless, we have still tried to make that fee structure as economical as possible. |
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| 5.7 |
Your account
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Once you complete the registration process you are automatically given a free account with a free AUD $5.00 credit. Once this account credit is used-up we will invoice you monthly, at the end of each month (or when you reach your credit limit). You can view your account at any time through the member’s area.
New accounts are automatically given a $15.00 credit limit. If you think this is not enough then please contact us.
More to come ............... |
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| 5.8 |
Keeping track of items you are selling
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You can keep an eye on everything you are selling by visiting your member’s area and selecting the "selling" page. |
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| 5.9 |
Tips for selling
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In order to sell your items effectively, we have put together a list of tips to help you sell more. - Represent the items you are selling fairly and accurately. If you have a manufacturer's description and specification, be sure to include these to help give your potential buyersa real sense of the item.
- Respond promptly to buyer questions. This shows that you are always reachable, giving your potential buyers confidence.
- Review your buyer's reputation.This will give you a good indication of how reliable they are for buying items.
- Clearly state your return policy in your listing. Show the terms of your "after sale" policies, so buyers are aware before bidding.
- Maintain records of postage receipts as proof the item was posted.
- Keep copies of any proof of your item's authenticity. If you claim it to be a limited edition, and proof is available, then let the buyers know.
- Verify payment before shipping items (including holding cheques until they clear). Before sending out the item, be sure to have the payment cleared. If you prefer to do this, make it clear to the buyer in the listing, so theyknow what is to be expected.
- Only ship items to the verified billing address on the buyer's credit card account (if applicable).
Use extra caution with: - International payments
- Revised shipping information
- Unknown or new buyers
- Unusual bidding activity
- Orders shipped "rush" or "overnight"
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| 6.0 |
Feedback
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| 6.1 |
Feedback policy
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SellBidandBuy does not arbitrate in feedback. Although certain exceptional circumstances will result in feedback being removed - feedback will remain a permanent part of your SellBidandBuy record. You can be held legally responsible for damages to the trader's reputation under law, so keep your feedback factual.
SellBidandBuy will only remove feedback where it breaches our terms and conditions of feedback. Feedback that is over 30 days old will not be reviewed by SellBidandBuy. Feedback will be edited or removed if: - It contains swear words or vulgarities*
- It contains defamatory statements as to the character of the individual*
- It contains the trader's contact details, phone number, surname, email address or other means to individually identify the trader
- The trader placing feedback has been permanently removed from SellBidandBuy for misbehaving
- The feedback refers to any ongoing investigation by SellBidandBuy, the police, or any other authorised party
- SellBidandBuy is ordered by a valid court order to remove feedback
* SellBidandBuy reserves the right to determine what is considered swear words, vulgarities or defamatory statements at it's discretion. |
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| 6.2 |
Leaving feedback
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At the end of every auction we encourage the buyer and seller to place feedback about each other. This feedback should represent how the person was to deal with. Note: Only successful buyers and sellers of an item may leave feedback. Each new feedback must be referenced to a separate item number. Feedback can be left from the Feedback tab in the Members area. Feedback can only be left once, and it cannot be edited afterwards. By reviewing a member's feedback you can see what other traders thought of their trading behaviour. It will help you assess whether they are a reliable trader or not. Reviewing a seller's feedback and trading history before bidding is essential and is the best way to protect you as a buyer. The number in brackets next to a trader's username, is their feedback rating - e.g. admin (110 ) . Feedback ratings are calculated by subtracting negative feedback from positive feedback. A higher feedback rating is given to traders with more positive feedbacks. The colour of the star next to a trader's name represents their feedback rating. See here for star colour ratings. Resolving disputes before leaving negative feedback.
As the old saying goes... once you've said something you can't take it back. Once a negative comment has been posted, the damage has already been done. For this reason we encourage all members to contact the person in question directly before leaving negative feedback about them. You are responsible for your own words.
Your comment will include your user name and the date which you left your remark. We cannot take responsibility for the comments you post here, and you should be careful about making comments that could be libellous or slanderous. To be safe, make only factual, emotionless comments. Contact your lawyer if you have any doubts. Please try to resolve any disputes with the other party before publicly declaring a complaint. |
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| 6.3 |
Feedback points and stars
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Feedback points may be left by Sellers and Buyers after each transaction. Feedback points are graded depending on the quality of transaction and are as follows:
You receive: +1 point to your feedback score for each positive rating, 0 points to your feedback score for each neutral rating, -1 point to your feedback score for each negative rating.
Feedback stars are awarded to SellBidandBuy members for achieving 5 or more positive feedback points, and are graded as follows: 
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| 7.0 |
Safety and Security
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| 7.1 |
Escrow Services
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Escrow is usually initiated by buyers, as they are the ones who normally have to pay the seller for a purchased item before a seller will send it. Always check the auction detail or with the Seller that he is prepared to accept escrow. Escrow fees are generally paid by the buyer.
Upon completion of a successful Auction/purchase, a buyer who may be worried about paying for the item they've purchased before receiving it can initiate an escrow by contacting the escrow service provider. In turn the escrow service provider will then notify the seller of the pending escrow, the escrow service provider will then instruct the buyer to pay them for the item. Once the buyer has paid them they will then notify the seller that they have received payment for their item and instruct them to send the item to the buyer. Once the buyer receives the item and confirms they have received the item, the escrow then pays the seller.
An escrow service provider is a kind of middleman acting as a go between on behalf of the two parties (the buyer and seller). For a small fee an escrow really provides a safe trading solution especially were expensive items are involved. Using an escrow service when trading online eliminates 100% of the risk of fraud to both parties.
Escrow Australia http://www.escrowaustralia.com.au provides an escrow service. SellBidandBuy are not connected with them in any way and receive no financial benefit from them whatsoever. Our only interest is to benefit and help our members in any way we can. We highly recommend you use an escrow service if purchasing an expensive item from someone you don't know, or are not sure about. |
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